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Total Quality Management

This course provides an introduction to Total quality Management concepts in healthcare facilities.

Course Details

  1. Introduction to Healthcare Quality Concepts
  2. Introduction to Strategic Leadership
  3. Introduction to Performance measurement and Improvement.
  4. Introduction to People Management
  5. Introduction to Communication
  6. Introduction to Patient Safety
  7. Introduction to Operation management


By the end of this course The healthcare professional will be able to

  • Explain the basic healthcare quality concepts
  • Participate in organization-wide strategic planning including development of mission, vision, goals, objectives and leadership.
  • Collaborate with quality department
  • Contribute to development and revision of a written plan for and case/care/disease/utilization management  programs
  • Coordinate a patient safety
  • Number of lectures 5
  • Number of hours 04:29:06

Course Topics

Course Instructor

Dr. Shereen Metwaly

Dr. Shereen Metwaly

  • Wide experience in healthcare system development as certified trainer and consultant in healthcare administrative system, total quality management and accreditation.
  • Profound knowledge and expertise gained from various international institutions like: American University in Cairo (AUC), School of Business Executive Education, and the American Chamber Of Commerce in Egypt (Amcham).
  • Lecturer of Healthcare Total Quality Management Diploma & Hospital Administrative Diploma at the School of Executive Education American University in Cairo (AUC).
  • Lecturer at (MQM), Master of Quality Management in Healthcare, the Arab Academy for Science and Technology and Maritime Transport.
  • Certified Trainer and consultant at The American Chamber Of Commerce in Egypt (Amcham).
  • Certified Trainer and consultant at The Canadian Chamber Of Commerce in Egypt.
  • MBA: Master in business administration major: Marketing, from The Arab Academy of science and technology, Cairo.
  • TQM: Professional post Graduate Diploma in Total Quality Management for healthcare Reform, American University in Cairo (AUC), 2009.



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